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BlackMesh – Fully Managed Hosting With Unlimited Support Included With Every Solution

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Fully-managed service provider, BlackMesh enables business leaders to focus on their company goals without worrying about the availability, security, and reliability of their network. The company delivers dedicated and cloud-based solutions and services to businesses and government. We sat down with BlackMesh’s CTO, Jason Ford to learn more about the company and its services.

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Q: How would you describe BlackMesh in your own words?

A: BlackMesh is a fully-managed service provider, delivering dedicated and cloud-based solutions and services to government, healthcare, and financial agencies, as well as businesses of all sizes including non-profit organizations, development groups, and large enterprise corporations. Specializing in the design, deployment, and administration of innovative technologies, we deliver dedicated and cloud-based solutions from the ground up, helping organizations achieve their mission while offering full compliance (i.e., PCI, HIPAA, FISMA, SSAE 16, and FedRAMP). Combining high-performance technology solutions with unlimited services support, we provide the tools businesses need to lower costs, accelerate growth, increase agility, and improve productivity.

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Q: What advantage does BlackMesh has over its competitors?

A: A principal advantage BlackMesh has over the competition is security. Our secure solutions meet or exceed the standards essential for organizations that deal with confidential and sensitive information. With these capabilities, BlackMesh offers managed security services to those in the government, healthcare, finance, and education industries. While most service providers have the bandwidth to focus only on one industry, we are able to deliver reliable solutions to a wide array of agencies and organizations that necessitate different levels and types of security services.

In delivering these secure offerings, BlackMesh’s competitive strategy for success has been to stand out as a provider of quality services to customers not offered by others. Unlike other service providers, we handle every aspect of hosting – from the infrastructure up to the application including security – so customers can focus on their organization’s goals without worrying about maintenance, upgrades, or security. Our goal is to take the burden off of consumers and empowers them to concentrate on their goals and mission.

Providing quality services means establishing a personal relationship with our customers. For example, when a client contacts BlackMesh’s technical support team, they speak with a human (and not an overseas call center) who will be their only contact who will work them towards the solution. Essentially, we manage our customer support like we manage our cloud offerings and security services – tailoring them to the specific needs of the client.

Q: You’ve recently teamed with Cisco to deliver your clients a more flexible and secure network infrastructure; tell us something more?

A: BlackMesh is constantly striving to improve our clients hosting experience and security. Working with Cisco, this upgrade will give customer solutions access to dedicated redundant data center resources, offer higher bandwidth solutions with 10, 40, and 100 Gbit connectivity options to the server level, and enhance all around security standards for our customers. With extended options and enhanced security, customers will benefit from network capabilities that support their current and future services. BlackMesh’s network upgrades will be implemented in phases over the next several months, and will eventually encompass our Las Vegas and Toronto data centers.

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Q: What’s the achievement BlackMesh is most proud of?

A: Among our many successes, we’re most proud of our certifications and compliance achievements. Our security objectives have always entailed making sure customers have exactly what they need to achieve compliant solutions. Achieving FedRAMP compliance in 2015, BlackMesh is one of only a select few cloud service providers with the capacity to provide fully-managed cloud services to government agencies. BlackMesh was, in fact, one of the very first CSPs to receive such authorization by the federal government for Platform as a Service (PaaS). In addition, while FedRAMP approval takes most providers over a year to achieve, BlackMesh was able to do this in a matter of months. BlackMesh is also certified as a cloud provider for FISMA (government data), HIPAA (healthcare), SSAE 16 SOC 2 Type II (data center security), PCI DSS Level I (eCommerce), and DoD DISA Impact Level 2 (public security).

Q: How would you convince the reader to start using BlackMesh?

A: I would focus on the fact that businesses and organizations often spend too much money, time, and energy on managing their own IT solutions. If they have a system that requires care and attention but they lack the time and knowledge to make it achieve its potential, BlackMesh can help. We can manage the underlying system infrastructure full time, providing crucial network upgrades and maintaining uptime and availability. Coupling this with our compliant security services, we enable business leaders to focus on their company and goals without worrying about the availability, security, and reliability of their network.

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