Boxever Raises $12 Million In New Funding To Expand Internationally And Hire Across The Globe

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Boxever raised $12 Million in Series B funding led by Polaris Partners earlier this year. The company aims to be the leading provider of customer analytics and data science for travel industry in 2016. Boxever plans to hire 100 new employees over the next period, with a large investment placed on finding top-tier data science and engineering talent. Below is our interview with Dermot O’Connor, Co-Founder & VP Engineering at Boxever:

Q: Dermot, what makes Boxever unique in the market?

A: Boxever is positioned to be the leading provider of customer analytics and data science for travel industry in 2016.

Our tightly integrated customer intelligence cloud platform brings customer data, intelligence and activation together like no other provider in the travel market currently, enabling an agile and fast time to ROI for our clients. A truly customer-centric data platform, the analytics and predictive personalization capabilities are all underpinned by a 360 degree Single Customer View (SCV) capturing their behaviours and transactions across any channels integrated.

With Boxever, a travel business can integrate a channel in no time at all, and from there start to leverage their own SCV, customer analytics, and personalization strategies all with the knowledge and confidence that the Boxever platform understands the temporal complexities of travel data.

Q: Could you explain the function and advantages of Boxever’s Customer Intelligence Cloud?

A: Boxever’s Customer Intelligence Cloud is a platform first, providing our clients with an infrastructure to handle large amounts of customer data, enabling them to build applications on-top of its APIs and bring traditionally siloed data together.

Boxever’s Analytics suite provides travel marketers with the actionable insight they need to truly understand their customer base. They then have the ability to activate these insights seamlessly and communicate with the unique needs of each and every customer via Boxever’s Personalization features.

This marriage of data, intelligence and activation enables travel providers to be more relevant, targeted and personalized in their communications – across all channels – leading to higher conversion rates, increased revenue and stronger customer loyalty.

More and more the platform is proving to be a catalyst and an enabler within businesses for digital transformation programs which want to put the customer at the centre of all business decisions.

Q: You’ve recently announced $12 million in new funding, what are your plans?

A: Scaling and innovating will be our key focus areas. We’ll continue to expand internationally and hire across the globe to increase our capacity and reach. We plan to hire 100 new employees over the next period, with a large investment placed on finding top-tier data science and engineering talent.

At the same time, we’re looking for new opportunities and ways we can help travel providers better service their customers. Over the coming year, we’ll be helping another 20+ customers understand, leverage and ultimately activate their data.

Going forward, it’s about enabling our customers to leverage their data more and more. Data science will continue to grow exponentially, and it’s fast becoming a must have, not just a nice to have, for doing business today. The digital footprint of individuals is getting larger every day and companies looking to succeed will look for ways to better leverage all that data. One of Boxever’s core strengths is the speed at which we enable our customers to activate their data. We plan to bring data science workflows together with our predictive and activation strategies, and ultimately be the catalyst for digital transformations within our customer’s’ organizations. And this isn’t just for airlines—creating better customer interactions using data is industry agnostic.

Q: What advantage does Boxever have over its competitors?

A: Boxever is the only data science and omni channel personalization platform that focuses exclusively on the travel market. The Boxever team has deep experience working with top travel brands from across the world, giving our customers unrivaled insight and expertise into how to most effectively and efficiently engage with and delight today’s travelers.

Being a tightly integrated stack, having fast integration capabilities and an agile approach to deployment means we be deployed very quickly and generate value immediately for our customers.