Listen to this articleExpedited Passports and Visas is company dedicated to provide U.S. citizens with all their travel documents in as little as 24 hours. Their proprietary passport software tracks orders through the entire process and makes it possible to process travel documents in as little as 24 hours.
Below is our interview with Nina Gonzalez from Expedited Passports and Visas:
Q: Tell us something more about the company and your services?
A: Expedited Passports and Visa started on the premise that we can eliminate the time and hassle associated with getting a new passport or travel visa. From the moment we started we have dedicated our company and staff to providing U.S. citizens with all their travel documents in as little as 24 hours. The process is easy, secure, and quick. Expedited Passports and Visas is headquartered in Boca Raton, Florida and has processing centers located in: Washington, D.C., Houston, Miami, New York, Los Angeles, San Francisco, and Seattle.
We use a proprietary network of licensed passport hand couriers that are authorized by the U.S. Passport Agency to submit expedited passport applications. This special license allows us to have your U.S. passport processed by the Passport Agency in as an expedited process. The moment you place your order to utilize our services it will be routed to one of our highly trained U.S. passport and visa experts who review each and every case for completeness and accuracy. Our specialists will both call and email customers with detailed instructions, passport applications and documents.
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Q: What makes Expedited Passports & Visas a good choice?
A: We have developed proprietary software that will allow us to fully track orders through each step of the process from the moment it leaves your hands via FedEx to the second it is delivered back to your doorstep. This proprietary passport software will track your order through the entire process, making it possible to get a U.S. passport in as quickly as 24 hours. It was built upon the WordPress / Woo Commerce platform making it both versatile and highly scalable.
We know passports and visas and our team has a combined 20 years plus of experience. We care about our customers, we train our customer service reps and specialists to handle various situations for customer satisfaction. Our team is knowledgeable about travel documents and dedicated to ensuring our customers are well informed throughout the process. It is our main goal to provide each and every one of our clients with the secure and fast delivery of his or her travel documents.
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Q: What is the motto that guides company’s decisions?
A: Treat every customer like they are part of your own family. We know that those needing a passport in a hurry are usually stressed out and anxious to get their passport because of upcoming travel plans. Our team of passport and visas specialists are experts in getting through the intricacies of passport and visa applications and we want our customers to feel assured and comfortable that they will get their documents in the timeframe that they need.
Q: What’s the achievement Expedited Passports & Visas is most proud of?
A: We just recently surpassed 10,000 visa / passport applications, this has been a major accomplishment we’ve achieved in just under 2 years.
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Q: What can we expect from you in next six months? What are your plans?
A: Unlike the technology industry, the passport expediting industry is not very glamorous – we strive to improve the customer experience through better use of technology by adding features and simplicity. We hope to continue on the automation path for our internal systems and customer visible areas of the website. We are looking forward to fulling increased customer demand by adding additional capacity, completing acquisitions, and possibly even starting a non-profit lobbying group for the industry as a whole.
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