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Keeping Helps You Turn Your Gmail Into A Help Desk

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VincentCassar Keeping lets you add customer support functionalities directly to your Gmail mailbox and deliver better customer support while saving your time. Keeping lets everyone in your team receive and respond to support emails directly from their own Gmail mailbox. Here is our recent interview with Vincent Cassar Founder and CEO of Keeping:

Q: Vincent, tell us how you founded the company? What is Keeping story?

A: Having started a number of businesses ourselves we are well aware of the challenges to providing quality support to customers.

Growing our businesses we needed a simple way for our team to manage customer support efficiently. And we wanted to reduce the time spent responding to requests, without reducing the quality of our answers.

We looked at external helpdesks but we weren’t satisfied.

We didn’t like their complexity, their pricing and more importantly the need to migrate our support emails to a third party provider. Our customers were already emailing us. Why change that?

We started talking to fellow entrepreneurs and discovered that we weren’t alone. Others had similar concerns.

So, we solved the problem ourselves by developing a simple support system that we would want to use.

Because we were already using Gmail to respond to customers, we created an email add-on with helpdesk functionalities.

Our solution provides all the benefits of an external helpdesk without having to migrate your support emails and learn a new system. And because Keeping™ integrates with your current email account, it requires no lengthy training and can be set up in minutes. What’s more, you’ll save time as the system suggests answers to repetitive questions.

In other words, we keep customer support simple.

Whether you are a team of two needing to share customers support inquiries or a larger team looking for a more efficient way to manage customer support, Keeping™ will work for you.

Keeping1 Related: SupportNinja – Customer Care And Backend Office Support For Entrepreneurs Around The Globe

Q: What are your key features?

A: Keeping™ is the world’s first helpdesk that works inside Gmail.

This is how Keeping will help you:

– Let everyone in your team help customers

For excellent customer service, your entire team should be involved. Keeping™ lets everyone in your team receive, respond to and assign support emails directly from within their own mailbox. All support emails get organised in a new section of your mailbox and are separated from your regular emails.

– Spend less time answering support emails

Automatically answer repetitive questions. There’s no bigger drain on productivity than being forced to type the same replies over and over again. When a new support email comes in, Keeping™ automatically suggests possible responses based on previous answers. If no match is found, a new response can be saved and the next time a similar question is received, Keeping™ will suggest it.

– Track how well your team assists customers

Keeping™ lets you measure important metrics so that you can improve how well you assist customers over time. See how many support inquiries you’ve received and how quickly you’ve responded. Drill down by date and monitor your team’s performance.

Keeping Related: MyCloudCure – Reliable IT Support From The Cloud

Q: What is your main differentiator?

A: Keeping™ is the world’s first help desk that works inside Gmail. It’s a customer support tool that integrates with Gmail/Google Apps.

Q: Who is your ideal customer?

A: Any company that receives a lot of support emails. Typically teams of between 2 and 20.

Keeping2 Related: Inbox Launches Brand New Mail Apps, Build On The Inbox APIs

Q: What can we expect from your team in next six months?

A: We are releasing new features every week. A mobile version is on the works and will be produced within 6 months.

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