Listen to this articleSmart Choice Communications is a leading end-to-end telecommunications consulting and management company, providing a premier level of expertise and support for all of their clients’ telecom needs. They offer a full range of innovative Hosted Voice, Data/Internet, Cabling Infrastructure, Audiovisual, and LAN/WAN Management services.
Below is our interview with Jarrett Wolfe, CEO of Smart Choice Communications:
Q: What’s the best thing about Smart Choice Communications that people might not know about? Tell us something more about your services?
A: At Smart Choice Communications, we acknowledge that every client has different needs. Because of this, we don’t offer a limited “take it or leave it” list of products and services. Instead, we listen to our customers, discuss their current and future telecom needs, and create cost-effective, customizable solutions. Keeping the future in mind, we design all of our solutions with built-in scalability and flexibility, so clients don’t have to replace their phone system every few years.
With our proprietary softswitch, customers are able achieve higher scalability, routing for any and all types of incoming calls (IP, cable, copper, fiber, etc.), software upgrades and much more. Additionally, we confidently guarantee the best network uptime in the industry plus 24x7x365 U.S. based support – so our customers can receive help whenever they need it.
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Q: You’ve recently announced your goal to double staff by the end of the year; tell us something more?
A: With the large number of new businesses signing up with us, demand for our service has never been higher. Our Smart Choice management team has over 100 years of combined experience in telecommunications and IP infrastructure, and we are looking to pass that expertise on to new talent. We offer a competitive salary and an extensive benefits package including vacation days, paid sick days, paid personal days, health/dental/vision insurance, 401k, yearly bonuses, corporate lunches, and much more. Here at Smart Choice, we continue to foster a fun, innovative and collaborative work environment for all of our employees. Having recently won the 2016 Best Places to Work Award, we are confident in our ability to attract and identify key talent to help drive our efforts forward.
In the past decade we’re grown from a single point of contact for businesses based in NYC to one of the nation’s leading cloud technology companies. Having serviced thousands of companies with cost-effective, industry specific solutions, we are well aware what is required to handle the workload. Being able to bring in new talent will certainly allow us to meet the current and future demand for our products and services. We are fully committed to ensuring our clients get the proper support at all times.
Q: What advantage does Smart Choice have over its competitors?
A: Unlike most competitors, we offer the “5 Tools of Enterprise” which includes solutions for Voice, Data, Infrastructure, Audiovisual and LAN/WAN Management. When we say we’re an “end-to-end” telecommunications provider, we truly mean it. With Smart Choice, there is no need to contract multiple vendors. From consultation to implementation, we are there to ensure our customers are getting exactly what they need in order to effectively run their business.
Additionally, our Global Smart Hands service provides a wide range of support with a full scope of services. SCC Certified Technicians are highly trained in managing and monitoring your network and infrastructure, and are available 24x7x365. Whether it’s remote management, custom installation or equipment troubleshooting, we are a one-stop-shop for all solutions. Our phone systems also have no planned obsolescence, lifetime warranties, and in-depth training for all users.
Smart Choice offers a reliable network, enhanced productivity, and superb technical support–all for the best prices in the industry. We handle all aspects of our customer’s network so they can focus on what’s most important: their business.
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Q: What kinds of feedback are you getting from your clients?
A: We have some of the greatest clients in the industry. They continuously commend us on our network reliability and prompt response times. Since the company’s inception, one of our primary objectives has been to provide friendly and personalized service, which we continue to uphold to this day. Our knowledgeability, expertise and customer service are major reasons for our continued support and business referrals.
The fact that we are available 24x7x365 is also a major convenience our customers. We make sure that their inquiries are answered quickly and issues are fixed as fast as possible. We are also constantly receiving recognition for services such as eFax, Voicemail to Email and Softphones. These services are designed to provide added convenience and mobility, and are utilized by a majority of our customers.
Customers also have the ability to control features and settings through our Omni Portal. Our customers love that they can enter the portal and customize their settings as they wish, at any time. With hundreds of different options to choose from, they are well equipped to design their network accordingly.
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Q: What can we expect from you in the next six months?
A: You can expect huge things from Smart Choice Communications within the next six months. As always, we are constantly focused on innovating and improving our business every day. We are working on exciting new features and products that will greatly benefit our clients as well as their customers. We are seeking to shape the future of telecom and the way our clients interact within their businesses and with their customers as well.
Expect to see more enhanced encryption and security protocols to be implemented, as well as an abundance of new features. More options and features are coming to our Omni Portal as well, which will certainly enhance our customer’s user experience, giving them more control over customization. The future is bright here at Smart Choice, and we look forward to showing the world what we have in store.
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