Below is our recent interview with Axel Guiral from Consio.Ai:
Q: Could you provide our readers with a brief introduction to your company?
A: Consio is the AI phone platform built for Shopify brands. We help merchants manage inbound and outbound phone conversations from one place, combining AI Voice Agents, human agents, SMS follow-ups, Shopify context, call recordings, transcripts, and revenue attribution.
For support teams, Consio’s AI Voice Agent handles the calls agents should not have to repeat all day: order status, returns, product questions, after-hours support, FAQs, and product guidance. For sales teams, trained Consio agents run outbound campaigns to reach high-intent shoppers like abandoned carts, checkout starters, VIP customers, failed payments, open draft orders…
The goal is simple: help ecommerce teams answer more customers, recover more high-intent revenue, and know exactly which conversations drive sales.
Q: What makes you the best choice? How are you unique?
A: Consio focuses on one of the highest-intent but most underused channels: the phone. Our AI Voice Agent can answer inbound calls 24/7, handle commerce support questions, send SMS links during calls, and escalate complex or high-value conversations to the right human agent. On the outbound side, brands can run phone campaigns for abandoned carts, VIP customers, failed payments, replenishment reminders, and other high-intent segments. Everything is connected to Shopify and Klaviyo context, so every call is personalized and measurable.
Q: Who is your ideal client and why?
A: Our ideal clients are Shopify brands that receive valuable customer calls or have high-intent shoppers who do not always convert through email and SMS alone. This is especially relevant for brands with higher AOV products, considered purchases, subscription models, VIP customers, or strong abandoned checkout volume. For these brands, one timely phone conversation can remove hesitation faster than another automated email.
Q: What can we expect from you in the next 6 months? What are your plans?
A: Over the next 6 months, we are focused on expanding our AI Voice Agent capabilities, making inbound automation more powerful, improving sales-focused AI workflows, and deepening revenue attribution across calls, voicemails, SMS, and campaigns. We are also continuing to invest in integrations with the tools ecommerce teams already use, including Shopify, Klaviyo, Gorgias, Zendesk, Kustomer, and Richpanel.
Q: What is the best thing about your company that people might not know about?
A: People often think of phone support as a cost center. Consio shows that phone can become a measurable revenue channel. For example, Houndsy tested Consio phone outreach with a holdout group and saw a 23% incremental lift, with $55,879 in attributed revenue generated in May across 3,855 completed calls. That is the kind of impact we want more ecommerce brands to unlock.
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