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Angie – The World’s First 24-Hour Guest Room Assistant, Room Control, Telephony And Wi-Fi Solution Built For Hotels

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* – This article has been archived and is no longer updated by our editorial team –

Below is our recent interview with Ted Helvey, CEO of Angie Hospitality:

Ted Helvey

Q: Could you provide our readers with a brief introduction to Angie Hospitality?

A: Founded by a team of hospitality industry veterans, Angie Hospitality is the developer of the first 24-hour interactive guest room assistant purpose-built for hotels. Angie’s patented technology uses both voice control and touch screen capabilities to offer a complete solution for hoteliers looking to maximize revenue, increase guest satisfaction, streamline operations and improve staff efficiencies.

Q: What’s the story behind Angie? How did you get the idea for it?

A: After spending years providing technology solutions to hotels and their guests around the world, I realized that there had to be a better way to leverage modern technology to help hoteliers maximize both revenue and guest satisfaction.

I hand-picked a team of industry veterans to help me create an in-room guest assistant that could increase guest satisfaction and revenue, while also streamlining operations and improving staff efficiencies. As consumer market voice solutions were on the rise, we recognized that voice technology would be the clear answer to the problem we were trying to solve, and thus, Angie was born.

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Q: Can you give us insights into your features?

A: The device has a highly intuitive multi-lingual voice interface and a high-resolution touch screen that provides 24/7 assistance to hotel guests. Angie’s robust language processing and expansive vocabulary don’t require learned phrasing or commands that are unknown and unnatural. Guests can communicate using natural, normal speech, with no need to learn specific, pre-set commands. With Angie, guests can simply say ‘Hey Angie, I need an extra pillow’ or ‘Hey Angie, where is the closest pharmacy?’

Angie was designed from the beginning with security, privacy and guest permission in mind to provide peace-of-mind for both guests and hoteliers. Our cloud-managed platform is built on a secure, scalable architecture that ensures data protection and privacy for the guest, the hotel, and each individual device. Because guests need privacy options that allow them to interact in the way they are most comfortable, Angie includes the ability to completely deactivate the voice interface and still access all the device’s capabilities through the touch screen interface.

Angie enables hoteliers to provide a highly personalized experience by remembering guest preferences across stays, presenting personalized messaging and rewards, and quickly responding to requests in an efficient way. Guests are also provided with detailed information on the room, hotel and local area. Services such as ordering an Uber, booking a restaurant, getting directions or checking a flight status are facilitated.

Angie can replace the alarm clock and guest room phone, integrate with IP PBX systems and provide a secure, customizable Wi-Fi access point. IR technology also allows Angie to control virtually any TV and change channels via voice.

Certified integrations with existing hotel systems such as Honeywell Inncom, iRiS, and INTEREL give Angie the ability to provide room control features, allowing guests to control the lights, drapes, thermostat, and other room amenities via voice. Combined with Angie’s occupancy sensors, utility costs can be reduced when rooms are unoccupied.

Angie includes high-fidelity Bluetooth speakers which can be used not only to play a guest’s own music, but to make hands-free calls from their mobile phones. Two standard USB ports and one USB-C port are provided to charge guest devices. Angie even offers a night light with various color choices.

Integration with workflow systems such as Amadeus HotSOS streamline standard guest service requests, freeing staff to focus on providing guests a human touch where it is needed most, improving operational efficiencies, while increasing both guest and staff satisfaction.

You can learn more about the many features we offer here.

Q: How AI solutions impact hotel’s bottom line?

A: We knew that in order for new technology to be successful, it must impact a hotel’s bottom line. AI and voice solutions like Angie can generate direct revenues by promoting hotel amenities such as restaurant specials, room service, and spa treatments, or offer upgrades and return reservations directly to guests. Indirect revenue is provided through proven impact on guest satisfaction and brand or property loyalty, thanks to the ability to offer a truly personalized stay.

Beyond increased revenue, solutions like Angie offer significant cost savings by acting as additional staff that works 24/7 to handle standard requests and direct them to the appropriate personnel or department. This reduces labor costs and strain on resources, allowing staff to spend their valuable time focused on important high-touch areas.

In addition, hotels have leveraged Angie to provide a secure Wi-Fi platform and room control capabilities in a cost-competitive way compared to other industry solutions. The included alarm clock, USB charging ports and Bluetooth speakers have saved hoteliers from purchasing additional in-room devices to provide these capabilities.

In summary, the addition of Angie into the guest room allows properties to provide a tech-savvy, high-end hotel room experience, increasing guest satisfaction while realizing cost savings and operational efficiencies.

Q: How much time does it actually save? Does it really increase customer satisfaction?

A: Angie saves time by streamlining operational efficiencies thanks to our workflow integration and certified partnership with Amadeus HotSOS. Angie acts as extra staff that works around the clock, processing requests and tracking fulfillment. Easily accessible information about the room, property and local attractions frees staff to provide guests with personalized service where and when it is needed most, increasing guest satisfaction.

In addition to giving staff more time for authentic interactions with guests, Angie enhances satisfaction by providing the in-room personalization guests want and are coming to expect. Our integrations with both INTEREL and Honeywell Inncom allow hotels to offer guests the ability to conveniently control temperature, lights, curtains, and more with their voice, giving them an experience similar to what they have have at home.

Guests returning to a hotel can find that amenities such as lighting, temperature, alarms or television channel settings can be automatically preset to reflect personal preferences from the moment that they enter a room.

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Q: What are your plans for the future?

A: We are constantly adding new commands and capabilities to Angie, based on hotelier and guest feedback. We are continually improving the natural language processing and expanding her multilingual capabilities. Angie is fully integrated with many popular hospitality open standards such as Amadeus HotSOS, Honeywell Inncom, iRiS, INTEREL, etc. Our development team regularly evaluates and adds new integrations to continuously improve the capabilities and utility of our device. Thanks to recently added manufacturing capacity oversees, we can now better meet growing demands in various parts of the world.

If you are interested in incorporating voice strategy to future-proof your hotel or would like to learn more about Angie’s suite of solutions and features, please visit our website or call +1-866-HEY-ANGIE to speak to a member of our team.

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