Below is our recent interview with Shashank Shekhar, CEO and Founder at Arcus Lending:
Q: Could you provide our readers with a brief introduction to Arcus Lending?
A: At Arcus Lending, we believe in making mortgages simple. Whether this extends to our clients or to our employees, this is the focus of the work we do. We do one thing, and we are the best at it. Through our unique hybrid broker/lender model, Arcus shops for the best rates and lenders to ensure the best mortgages for our clients. We believe that getting a home loan should be simple and that everyone should have an expert to guide them through the process.
Q: What is your main advantage?
A: Our CEO, Shashak Shekhar, has always said that we are in the customer service and education business – we just happen to do mortgages. At Arcus, we lead through education and customer service. The best mortgage doesn’t necessarily mean the lowest rate. Rather, we believe that the best mortgage comes from a combination of expert advice, excellent customer service, and competitive rates. Arcus takes into account each client’s individual financial situation, and through our broker/lender model, we shop for super-low rates to provide them with the best mortgage. Our clients receive industry-leading resources and, ultimately, a mortgage that fits their situation.
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Q: Who is your ideal client and why?
A: First-time home buying is a special occasion in everyone’s life. It is one of the most important financial decisions one will ever make. The complexities that surround it can lead to a rise in fear, anxiety, and uncertainty in most people. Arcus aims to demystify the home buying process for the first-time homebuyer. We want to make the home buying process as easy and informed as possible for our clients.
In addition, we offer our expertise to those wishing to refinance and save money on their mortgages. Especially in today’s market, refinancing can save you thousands over the life of your loan. We help our clients take advantage of low-interest rates in a timely manner.
Q: What’s the best thing about Arcus Lending that people might not know about?
A: At Arcus, innovation is one of the principles that guide the work we do. We constantly work to bring the cutting edge of technology to the mortgage process. We recently pioneered the mortgage industry’s first digital human, Rachel. Rachel is an AI-powered digital human who revolutionizes the traditional online chatbot experience and works to supplement the work done by human employees.
We also recently launched InstaRefi, a one-of-a-kind, 24/7 digital rate alert service that instantly alerts customers of opportunities to refinance. The current refinancing process is a cumbersome one that requires constant surveillance on the part of the borrower. InstaRefi takes the work out of refinancing and ensures that borrowers never miss a refinancing opportunity. We combine always-on interest rate monitoring with alerts, instantly notifying homeowners to help them easily discover the best time to refinance their mortgage.
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Q: What can we expect from Arcus Lending in the next 6 months?
A: Exciting things are happening at Arcus! We are constantly innovating and striving for excellence in our work. We are currently developing Rachel 2.0 and incorporating the learnings from our initial launch. We are working to grow across the United States and get licensed in more states.Activate Social Media: