Listen to this articleCognigy.AI is a Conversational AI platform that is leading the way in customer service automation. By using AI chatbots and voice bots, businesses can automate customer (and employee) communications and improve the entire CX experience. Below is our recent interview with Derek Roberti, VP of Technology at Cognigy.AI:
Q: Could you provide our readers with a brief introduction to Cognigy.AI?
A: Cognigy.AI is a low-code Conversational AI platform that enables enterprises to automate high volume customer and employee support requests using intelligent voice- and chatbots, delivering personalized experiences at scale. We have designed Cognigy.AI to be the most flexible and most intuitive Conversational AI technology on the market so that users across the organization can make an impact as quickly as possible—whether the objective is to qualify leads, stay competitive, retain their customer base, navigate through COVID-19 or accelerate digital transformation goals.
Recommended: Q: What are the key benefits of Conversational AI?
A: By adding conversational automation, our customers are reducing their contact center costs by more than 50%. Greater automation leads to greater operational efficiency—faster interactions for simple inquiries, shorter resolution times for complex inquiries, less manual processes for live agents, improved accuracy and consistency, and lowered hiring dependencies during peak times.
Customers today demand 24/7 support that instantly solves their problems and Conversational AI accomplishes just that. Happier customers lead to greater loyalty and revenues. Whether a primary goal or not, all of our customers across industries have seen improved customer satisfaction as an end result.
Q: What types of customers does Cognigy work with?
A: Cognigy works with customers across industries, including airlines, car manufacturers, insurance companies, banks and government organizations. Our customers primarily have large customer service and support teams or contact centers that are looking to rethink operations, drive customer service excellence, and leverage their intelligent automation to provide omni-channel Support interactions (web, phone, SMS and mobile apps).
Q: What can we expect from Cognigy in next 6 months?
A: Last month we released our latest version, which features many powerful new tools and enhancements that simplify the creation of AI chatbot conversations and empower business users to become builders, strategists and analyzers within the platform. This month we announced the Cognigy Voice Gateway (VG). Cognigy.VG is an artificial intelligence voice solution, which deploys virtual agents (naturally-conversing voice bots) for automated voice calls, whether via phone, web or mobile. Cognigy.VG is designed to empower enterprises to automate high volume customer interactions – inbound and outbound – and deliver high-quality, personalized experiences at scale on any channel and in any language.
In the next six months, look for advancements across all conversational channels –chatbot, voice bot and mobile app—as well as accelerated growth in Southeast Asia.
Recommended: User-Centric API Monitoring Company Resurface Labs Raises $2M In A Seed Funding
Q: What’s the best thing about Cognigy that people might not know about?
A: The amazing team of people that work at Cognigy. We have attracted some of the brightest and most forward-thinking minds in the field of artificial intelligence and machine learning. Our partners also deserve recognition for their support and collaboration. We are still very much at the forefront of making Conversational AI a mainstream technology, and with all new technology, there is considerable effort around education and awareness.
We are proud to have been recently named a Top 20 Startup in Germany and recognized as a Best Company to Work For. These accolades speak to the people who have made it possible. We are excited about a very productive, innovative and successful 2021!
Activate Social Media:
