Listen to this articleBelow is our recent interview with Hannah Sackett, Senior Product Marketing Manager at Electric:
Q: Could you provide our readers with a brief introduction to Electric?
A: Electric, an IT solutions company, is providing real-time IT support to 25,000 users and centralized IT management to over 400 customers. Electric offers companies a 50% reduction in IT spend and standardized security across devices, apps, and networks, whether on-site or remote.
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Q: What are some of the real-world results enterprises can expect with your solution?
A: -Extended bandwidth and IT expertise.
“I’m able to maintain a lean IT team in-house, while leveraging the knowledge and bandwidth of Electric’s 100+ technicians. That’s invaluable to me.” -Stephen Bruno, VP of IT & Operations, Vevo
-IT support for a remote and hybrid workforce.
“Electric being able to push out antivirus, VPN, and FileVault through Jamf to our 250+ devices, within less than 24 hours, really bailed us out of a tight spot in March of 2020. Having a Jamf instance through Electric made all the difference as we transitioned to a 100% remote work environment.” – Alex Rust, IT Manager, Mercari
-Visibility into your IT environment.
Electric is the most forward-thinking IT company in the industry. They were able to meet our day-to-day support needs and provide us visibility in our IT environment in ways that our previous provider just could not. -William Heath, COO, Newhouse
-Positive ROI on IT spend.
Forrester Consulting conducted a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying Electric. The study found that Electric customers experience a 105% ROI on the Electric Remote IT services.
Q: You’ve recently raised $40 Million in Series C funding; can you tell us something more?
A: The new capital will further Electric’s mission to deliver enterprise-grade IT support for small and medium-sized businesses and a best-in-class customer experience. With continued investments in R&D, this will deepen our commitment to providing lightning fast support. We are also prioritizing investments in our people, beginning with an expansion of diversity programs and continued philanthropic efforts. The round will also be used by sales and marketing to accelerate growth as the top managed service provider in the country.
Q: Which kind of companies are your clients?
A: Our clients are small and medium-sized businesses, with headcounts ranging from 20 to 500 employees, across a variety of industries from marketing and advertising, to the nonprofits, to healthcare, and beyond. They are looking for expert IT guidance and/or a resource they can pass off day-to-day IT management to. When it comes to their current IT situation,our customers come from a wide range of backgrounds. Some have internal IT teams who are looking to be more strategic in their focus and less bogged down by day-to-day tasks. Others are frustrated with their current MSP experience due to the lack of ROI, internal expertise, or quality user support experience. And, some simply have no IT resource whatsoever, and are “getting by” having a non-technical employee play a day-to-day support role. Regardless of their current situation, Electric is able to fill their unique gaps and really act as a partner in their IT management.
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Q: What is next on the roadmap for Electric?
A: As we look ahead to the rest of 2021, we’ve identified 3 key focus areas around which to build our upcoming roadmap: proactive & personalized support, solving our customer’s IT issues even more quickly and accurately, and building a more flexible solution that works with our customers’ systems and teams. While we’ve given our customers a great deal of leverage in taking day-to-day IT tasks off of their plate and provided standardization to their IT processes, they are looking for guidance on how to improve and harden their IT infrastructure. Additionally, they want Electric to be their all encompassing IT provider, who can support all of their business systems under one roof. So we are actively working each day to broaden our internal expertise and the volume of business systems we support.
Some upcoming improvements to look forward to:
-Further automation of existing processes in our IT service management platform, Turbine, particularly around on and offboarding requests.
-Expansion of our partnerships network and integrations with common business systems allowing us to further expand the services we are able to offer our customers.
-Faster, more reliable and accurate IT support for all customers via enhanced internal tools that ensure we resolve tickets more efficiently.
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