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Lemonaid Health Aims To Provide Ultra Low Cost Healthcare To Everyone In The US

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Lemonaid Health is focused on bringing ultra low cost healthcare to everyone in the US. The company raised a $1.4 Million Series A funding round last year to combine great technology with great doctors and make healthcare affordable to everyone in the US.

Below is our interview with Paul Johnson – Co-CEO and Co-Founder of Lemonaid Health:


Q: Paul, how would you describe Lemonaid Health in your own words?

A: Lemonaid Health gives patients access to a doctor visit for certain clinical services for $15 using a website or mobile app (Apple and Android). If we’re unable to treat you we’ll refund your $15. You can do it from the comfort of your home, office or anywhere you could do your online banking. For the vast majority of patients you won’t have to have a video interaction with a doctor but you can text message or call a doctor anytime with any questions. Our team of doctors treat things like sinus infections, UTIs, acne, acid reflux or write prescriptions for birth control pills. We aim to be refreshingly simple – transparent, convenient, fast and provide great quality care. We proud of the reviews patients leave us on the app stores and our Facebook page.

Lemonaid Health came about because Ian Van Every and myself moved to the US from the UK 3 years ago because we wanted to go about changing healthcare by using technology in a way that hadn’t been done before. We teamed up with some amazing doctors and a great engineering team and Lemonaid Health came to life. Our mission is to bring ultra low cost healthcare to everyone in the US and we do this in a way that complies with state regulations, the standard of care and provides a great user experience to our patients.

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Q: You’ve announced a $1.4M Series A funding round last year; what’s your next step?

A: Lemonaid Health has raised a total of $9.71M from founders and angels including the $1.4M Series A, we announced last year.

Our additional funding will go towards continuing to expand our reach of patients we can treat and the conditions we treat.

We currently operate in 7 states (California, Florida, Michigan, New York, Ohio, Pennsylvania, and Washington) – all our doctors, although based in San Francisco, are licensed to practice in the state where the patient is located – and we’re looking at expanding to over 20 states by the end of 2016.

We provide standardized care based on the evidence-based clinical guidelines we’ve written for each clinical service. We only provide clinical services where our detailed research shows that we can achieve or exceed the standard of care without meeting the patient in person. Over the course of the rest of 2016 we plan to increase the range of clinical services we can provide to our patients. In time we would love to help patients who are asthmatic, diabetic or suffering from other long-term health conditions.

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Q: What’s been the most challenging part of starting your company?

A: The most challenging part of starting and running a company is finding great people who can make things happen. We’re very fortunate to have such a fantastic team of hard workers who contribute to the mission to increase and improve access to healthcare. Because of that we’ve achieved a lot over the last couple of years and I’m confident we’re going to achieve even more in the next few years.

Q: Which customers benefit from your services and how?

A: Because our doctor visits are only $15, take a few minutes and can be done from anywhere we help patients who can’t afford insurance so are uninsured. We also help patients who have high co-pays and save these patients a lot of money. And we help patients who are too busy to get to the doctors office or are just not able to take half a day off work.

Recently a patient was struggling with a bad UTI on a Friday evening and was waiting in the ER in San Francisco. She had been told to expect a 2-hour wait and was expecting a $250 co-pay. Pretty desperate she stumbled across our app on the Apple App store, went through the experience and 10 minutes and $15 later she was leaving the ER to pick up the medicine our doctor had prescribed to the local 24 hour pharmacy. By Sunday she was feeling much better.

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Q: How would you convince the reader to start using Lemonaid Health?

A: We’re trying to build a more patient-centric version of healthcare. Give it a go and let us know what you think!

Q: What can we expect from you in the future? What are your plans?

A: We want to be known as one of the big healthcare brands nationally who provide ultra low cost care in a way patients want it at a time patients want it. Our pricing will always be completely transparent with no complex co-pay calculations or hidden fees.

In time we’ll look to work with partners who have physical infrastructure so we can further increase the range of healthcare services we provide and allow patients more touch points.

We want to help a lot of people all over the US and, maybe one day, internationally too. We want Lemonaid Health to be the healthcare app you have on your phone and the app you go to when you have a healthcare need. We want to care for you quickly and provide you with great quality medical care and an amazing experience.

Last Updated on March 17, 2017

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