Listen to this articleBelow is our recent interview with Amanda Tower, from INTELITY:
Q: Could you provide our readers with a brief introduction to your company?
A: INTELITY was founded by leaders with backgrounds in both hospitality and platform technologies, with a focus on creating innovative guest experience solutions for the hotel, casino, and luxury residential markets. With a deep understanding of hoteliers’ needs, INTELITY built a world-class guest experience platform that unites cutting edge mobile and tablet capabilities while providing comprehensive operational tools that help staff provide best-in-class customer experience.
Q: Any highlights on your recent announcement?
A: By partnering with Volara, the INTELITY platform will offer even more robust voice assistant capabilities to hoteliers. Not only will the expanded voice offering provide a better in-room guest experience, but it will also assist busy staff as they seek to balance their daily workload.INTELITY and Volara integration will complete work on the new integration this fall.
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Q: Can you give us more insights into your offering?
A: The integration between INTELITY and Volara will enable hotel guests to request services or inquire about hotel amenities by simply speaking the commands into in-room voice assistants such as Amazon Echo Show or Google Nest Hub. The voice commands will flow into INTELITY’s staff automation platform and inform staff of any requests. Hotel guests can request room service, adjust room temperature, turn on lights, or ask for extra pillows without ever having to call or make an extra trip to the front desk.
Q: What is the best thing about your company that people might not know about?
A: INTELITY’s focus is to deliver best-in-class guest relationship solutions through ground-breaking tech innovations. INTELITY has created a powerful guest experience management platform that enables hotels, casinos, and luxury residences to connect with their guests, provide better service, and support their back-of-house workflow. The INTELITY platform has been awarded a number of patents for the elegant technical solutions we have crafted.
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Q: What can we expect from your company in the next 6 months? What are your plans?
A: INTELITY will continue to develop and integrate with cloud-based solutions that will provide an elevated guest experience through mobile device and tablet. As hotel guests become more accustomed to accessing services on their mobile devices, INTELITY will continue to help hotels meet this need.
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