Meet INTELITY – The Global Leader In Contactless Guest Experience Technology

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Below is our recent interview with Robert Stevenson, CEO at INTELITY:

Q: Could you provide our readers with a brief introduction to INTELITY?

A: Absolutely. INTELITY is the global leader in contactless guest experience technology, uniting mobile, in-room, and operational tools into one fully-integrated hospitality platform. We’ve been in business since 2007, and INTELITY was the first company to harness the power of mobile and in-room technology, offering the first guest services app in 2009 and the first in-room tablet deployment in 2010, just weeks after the iPad’s release.

The company was built by hoteliers and the INTELITY platform was designed specifically for the hotel, casino, and luxury residential markets. We’ve been named the “Official Mobile and In-Room Technology Provider” by the distinguished Forbes Travel Guide for five years in a row and our platform is in use at boutique properties, casino-resorts, and global hotel brands, including Marriott, Fairmont, Hard Rock, and more.

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Q: You’ve recently announced a new collaboration with The Leading Hotels of the World; can you tell us something more?

A: We’re extremely excited about our new deal with The Leading Hotels of the World. As part of the collaboration, we’ll develop and launch a worldwide Leading Hotels mobile app later this year. The brand app will be customer-facing and specifically designed for Leaders Club loyalty members by catering to their needs at Leading Hotels’ more than 400 properties across 80 countries.

Beyond that app, we’ve also worked together to include preferred options for all Leading Hotels member properties to create their own custom app, which can be tailored to their property in every way—allowing guests to order in-room dining, make reservations for amenities, check in and out from their smartphone, use a digital room key, and more.

Q: Can you give us more insights into your solutions?

A: Essentially, the INTELITY platform exists to elevate the guest experience with mobile and in-room technology, free up staff time through automation, and drive revenue for properties. It’s impossible to describe entirely in just a few sentences, but the overarching goal of every platform element is to give travelers the digital, contactless convenience they’re searching for while also equipping staff with everything they need to keep daily operations running as smoothly as possible.

With over 150 integration partners, including PMS, POS, ticketing, lock, spa, and room control systems, the INTELITY platform is widely known as the most integrated hospitality platform on the market—allowing hoteliers to connect disparate systems in one connected cloud across their business.

Q: What makes your contactless guest experience technology unique?

A: At the start of the pandemic, contactless technology became a necessity for safety reasons. But now, almost a year in, it’s become a new guest experience standard that’s important because it not only reduces risk for guests and staff, but also because it provides an unmatched level of convenience and comfort. INTELITY provided contactless technology before COVID-19, and has only increased our offering since—contactless check-in and check-out, mobile key, touchless ordering and delivering, and digital communication between guests and staff are just a few of the contactless facets of the platform.

Because we offer a platform that is highly scalable in price and function, we’re enabling hoteliers to create the experience both they and their guests are comfortable with. If a property needs a mobile app, we can do that. If they need in-room tablets, we can do that as well. And so on and so forth. As the most expansive platform on the market, we’re prepared to create a contactless guest experience that’s unique to every property’s needs—and ensure they’re implementing technology that will remain valuable to them long after the pandemic is over.

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Q: What can we expect from INTELITY in the next 6 months? What are your plans?

A: This is what’s really wonderful about running a SaaS company: we’re constantly driven to innovate and update the product with improvements, whether it’s fixing the smallest bug or adding cutting-edge new functionality. There isn’t a month that goes by where we haven’t added to the platform, and we’re extremely proud of how the product only becomes more valuable to properties the longer they have it.

As for specific things coming to the platform, I can’t give away too many secrets, but I can tell you we just released two new app design modules and we expect to release even more throughout the year. The design modules work together with the existing layout to give properties nearly unlimited customization options within their apps. In the last six months, we’ve also gone above and beyond when it comes to refining our mobile check-in and check-out process, and we’re now fully equipped to verify credit card information and ID when a guest checks in from the app. And finally, I can share that a few major updates are coming to our mobile dining technology.