Below is our recent interview with Andrew Miller, Director of Digital Marketing at Process Street:
Q: Could you provide our readers with a brief introduction to Process Street?
A: Process Street is a simple and powerful way to manage your team’s recurring checklists and procedures.
• Best for maximizing efficiency so you can scale your business
Process Street provides businesses with a streamlined, non-technical way to make managing recurring workflows fast, fun, and easy for teams everywhere.
Strong company processes are the backbone of any successful business. Without them, a company will struggle and will almost certainly find it difficult to scale.
Mistakes cost money. Process improvements make money. Basic math shows you the impact on your bottom line.
• Easily create and customize checklists with text, images, video, and more
• Increase productivity and eliminate mistakes with clear action items
• Streamline the approval process with conditional logic, automations, and integrations
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Q: What is BPM?
A: Simply put, BPM, or business process management, is a system made up of the following components:
• Processes that your business uses to achieve its goals
• The ongoing task of monitoring and tweaking these processes to ensure they are achieving said business goals
• The tools that make these things easier, like Process Street
Business Process Management (BPM) traditionally consists of a mess of documents, files, and sheat upon sheat of printed records. Changes are difficult to enforce because there is no centralized and easily accessible process document.
Process Street empowers you to perform BPM in a way that lets an entire company work out of the same documents with in-built tracking and automation potential.
No longer do teams have to dig out the right paperwork to know what to do – it’s all there within a few taps of their phone or computer.
Enough of filing nightmares and rooms upon rooms of outdated, largely useless process documents – Process Street logs your changes and lets you create interactive reporting views any time you want.
Q: What are the benefits of using it?
A: Let’s say that two people need to perform the same task. There are no differences in this task and so, in an ideal world, everything would be done identically and as expected.
Sadly, we don’t live in an ideal world.
We’re only human. Tasks get forgotten, details missed and shortcuts taken, leaving you with two results that could wildly differ despite being from the same process.
Using Process Street as your BPM solution means that none of those problems are an issue. Everyone will have access to the same detailed instructions every time they need to complete a task.
Q: How exactly does it work?
A: Process Street lets you create templates for your processes which serve as your master documents. These can be edited at any time and show what any given process consists of, what tasks are needed to complete it, and so on.
Checklists can then be run from these process templates. These checklists are the individual instances of a process and can be worked through in real-time, ticking off tasks and filling in required information as you go.
Q: Can you give us insights into your features?
A: Think of templates as your blueprints and checklists as the individual items made from them. Everything else is an extension of that core idea.
Want to add rich text, videos, images and more to your processes to help anyone complete them perfectly every time? You can do that.
Want to control your team’s permission levels to protect sensitive information, or assign team members to templates, checklists and tasks they need to complete? You got it.
Trying to save time and effort by integrating your checklists with other apps and automating certain tasks? No problem.
From dynamic due dates for checklists and tasks to creating reports of your checklists and printing your templates, Process Street has got you covered.
Recommended: Q: Who are your main clients and what are some of the key challenges you’re helping them solve?
A: We don’t have clients limited to a single industry – anyone who has regular processes can benefit from documenting them with Process Street.
For example, Alarca Realty have replaced spreadsheets (which could no longer scale up with their success) with templates and checklists in Process Street. This allowed them to continue growing while also streamlining communication and significantly reducing human error.
PocketSuite, meanwhile, is a phone-based all-in-one business app aimed at solopreneurs. They used Process Street to manage and automate their customer support process, content creation process, and all other recurring tasks, saving them time and money while improving the performance of their support team.
For one final example we can take a look at The A-Team Lending, who use Process Street to supercharge their employee onboarding process and fully automate a massive chunk of their HR systems. The automated processes would otherwise be costing them $30,000 extra in staffing costs to handle manually.
Some of our other customers include Microsoft, Yale University, Salesforce, The American Red Cross, Universal Studios, The Economist and many more.
Q: What are your plans for the future?
A: To revolutionize the way that companies think about their processes. Whether you’re a baker, manufacturer or part of local government, we want to show you how much easier, efficient, and consistent your work is when you make your processes work for you rather than against you.
