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Below is our recent interview with Roger Everitt from Savience:
Q: Could you provide our readers with a brief introduction to Savience?
A: Savience is renowned for its patient appointments and check-in technology, which is widely adopted by hospitals across the UK’s National Health Service (NHS) and Canada. But its technology now goes far beyond this, delivering a complete outpatient appointment solution, encompassing apps, portals, secure messaging between patients and clinicians, queuing displays and wayfinding screens.
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Q: Why is digital transformation of health care important?
A: Healthcare providers worldwide are under evermore pressure to do more with less; to improve services and outcomes with fewer resources, while facing increased demand due to an ageing population and pressure to cut costs. Healthcare is at a crossroads and demands radical change to transform current practices to meet these new challenges.
Savience’s business is about the digital transformation of healthcare. In short, the profound transformation of business and organisational activities and processes using digital technologies.
New digital processes offer an enormous opportunity to deliver step change and a fundamental shift in focus from purely volumes to value. Optimising the customer experience, creating operational flexibility and an agile organisation able to continually adapt efficiently to sharp fluctuations in demand are paramount, but attainable.
Digital technology is the connective tissue of a modern healthcare system that helps create genuinely transformative change.
Q: Tell us more about Outpatient Clinic Management. How does it work?
A: Savience delivers a complete solution for managing outpatient clinic appointments, covering patient registration, booking and check-in and wayfinding. Cutting queues at receptions leaves staff with more time for people who genuinely need their help.
The technology provides a seamless interaction between a patient’s home and hospital care. It offers a better pre-appointment experience for patients with improved communications, appointment reminders, and ability to confirm or cancel appointments online. Additionally patients can change demographic details online, send a request to reschedule appointments and complete appointment registration questions, saving time at reception.
Using kiosks to sign-in for appointments saves time and money, which is good news for patients and staff. It takes less than a minute to check-in, whereas face-to-face registrations can take several minutes.
The digital approach engages patients in their own care making it much less likely for them to miss an appointment. It is shown to have major impact on reducing the number of ‘no shows’, which is a major issue and cost for hospitals. Sending appointment reminders has a dramatic impact on ‘no shows’.
With appointment tracking boards, staff have an instant ‘at-a-glance’ view of appointments with details such as time, location, exam, doctor and so on. The real time view shows whether the patient has checked in, giving staff visibility of workflows to better plan and prepare.
It gives staff a clear picture of their workload to track patients and plan their clinical workflow. This improved visibility of patients and workload allows clinical staff to properly prepare the paperwork and charts so the appointment can begin as soon as the patient arrives at the clinic. This leads to a more efficient service, seamless workflows and improved patient experience and satisfaction.
Q: What would you say was the single most influential factor in your business success?
A: It’s a combination of clever technology and unrivalled experience. Savience’s senior executives all have over 30 years’ experience of delivering healthcare technology solutions that drive measurable improvements in efficiency. A willingness to listen, adapt and deliver real value are paramount and proved a successful formula.
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Q: What does the future hold? Where is the company headed?
A: There is significant growth in outpatient and emergency departments across Canada. Service providers are under increasing pressure to deliver more care to more patients, often with fewer resources. As Savience’s systems streamline the patient flow process, hospitals can increase throughput without adding more staff.
Increasing the availability of real-time service performance data to hospital management enables bottlenecks to be rapidly identified and resolved.
Savience has become a key provider in Ontario in a short time. With a growing reputation for excellence and enviable record of delivering on promises, its future looks bright. The company has a firm foothold in Canada with ambitious plans to build a major presence and solid business.
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