Listen to this articleBelow is our recent interview with Lynn Hilt, President and CEO of StaffingScore:
Q: How would you describe StaffingScore in your own words?
A: StaffingScore provides 360° performance evaluations and performance summary reports for temporary IT staff. StaffingScore supports both business users and contractors. StaffingScore is the first application that addresses a void in the Temporary Staffing Industry – a means to measure and document the quality of a contractor’s work performance. StaffingScore Performance Evaluations provide ratings and references from those working closest with the contractor. Supervisors, clients, peers and subordinates contribute valued feedback. StaffingScore™ Reports showcase a contractor’s performance.
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A: Evaluations cover not only technical skills but also soft skills such as time management, reliability, teamwork, communication and leadership. StaffingScore™ Reports summarize performance scores and evaluations over time, from job to job, so aggregate work history is represented. Reports also compare the contractor’s scores with their peer group (other StaffingScore contractors with the same job title). Peer ranking identifies peak performing contractors. “StaffingScore Elite” contractors perform in the top 10% of their peer group.
Q: What are the main reasons 360° performance evaluations build stronger teams?
A: A 360° Performance Evaluation is a professional feedback opportunity that enables a group of coworkers to provide feedback regarding a team member’s performance. Honest and reliable feedback can assist the individual to recognize previously unseen strengths, identify specific career development areas and become aware of blind spots in self-perception. The most effective 360° review processes provide feedback that is based on behaviors that other team members and those interacting in the team observe. This feedback approach helps team members learn to work more effectively together since most teams know more about how team members are performing than their manager. Multi-rater feedback makes team members more accountable to each other as they share the knowledge that they will provide input on each members’ performance. A well-planned, periodic review process can improve communication and team development.
Q: What are the advantages for businesses/contractors?
A: A poor performing temporary resource can immeasurably increase costs, jeopardize schedules and negatively impact the quality of a client’s project. Contractors frequently represent the project’s largest expense and the most valuable asset. Shared accountability from all members in the team is vital to a project’s success. Contractors who are reviewed are more engaged in the success of the project. “Measure it and it will improve”; performance evaluations motivate commitment and accountability from temporary staff and reward peak performance. The standard practice of checking references is an outdated and ineffective process. Checking a contractor’s StaffingScore™ Report prior to hire offers insight into the contractor’s performance.
Also, StaffingScore is designed to help contractors market skills and expertise. Contractors who join StaffingScore demonstrate accountability and commitment. Contractors can showcase skills, good performance and client satisfaction by building a base of performance evaluations. Performance evaluations allow contractors to receive recognition for their accomplishments and provide an opportunity to show that they are performing at the top of their profession. Contractors can promote their StaffingScore™ Report when interviewing for a position to show they have confidence in their skills and a proven track record based on independent performance evaluations.
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Q: What are the company’s plans and goals for the future?
A: Expanding and building a base of participating contractors is the top priority for the future. StaffingScore supports members in the information technology market worldwide. StaffingScore is initially being marketed to US businesses but can apply for businesses globally. Contractors working in the US based temporary staffing industry, as well as offshore technical resources can join and market their skills and expertise. Joining StaffingScore is free, anyone can join to facilitate a 360° Performance Evaluation process for temporary IT resources.
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