Taos Announces Expanding Of Its Public-Cloud Based Consulting And Managed Services

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Taos is IT infrastructure consulting and managed services firm delivering technical and strategic solutions throughout the IT lifecycle: Plan, Design, Build, and Run. Taos offers expertise across the strategic, management and tactical layers of IT and engineering organizations. Below is our interview with Bob Laskey, Chief Revenue Officer at Taos:

Q: Bob, could you tell us something more about Taos and your history?

A: Taos is an infrastructure consulting and managed service provider focused on helping customers address how to get work done at the intersection of business and technology transformation. We find that often the biggest problems facing CIOs and engineering leaders is finding the talent and the organizational bandwidth to improve employee productivity, to deliver stability for critical systems, to improve infrastructure security and uptime and to rapidly deploy new technologies at scale. Fundamentally we aim to help business leaders more effectively navigate a turbulent, rapidly evolving technology landscape without slowing down their own innovation.

This has been Taos’ focus across a 25-year track record centered in Silicon Valley and now expanding nationally. From deep, on-demand expertise to accelerate challenging projects, to managed services that keep systems running and employees productive, over 1,000 of the most innovative companies in the world have trusted Taos with complex IT and engineering projects.

Our technologists – consultants and managed service agents, technicians and engineers – understand our client’s urgency and passion, and take it on as their own. That’s why they arrive already ahead of the learning curve, ready to engage at any point in the technology lifecycle – plan, design, build, run. Taos is singularly focused on tackling the how of our client’s biggest technology challenges, so they can focus on their business priorities.

Q: Can you give us more insights into the company’s service offerings?

A: Taos goes to market across two lines of business:

1. Infrastructure Consulting:

We provide on-demand expertise to solve interim staffing challenges. We engage in project-based engagements to tackle end-to-end deliverables or outcomes across the full IT lifecycle – plan, design, build and run. And we provide senior level advisory services to offices of the CIO, CTO and CISO. Core areas of expertise include DevOps, Network Engineering, Windows & Unix Systems Administration, Security, Cloud Architecture, Governance and Optimization, Project & Portfolio Management.

2. Managed Services:

We provide an outsourced Service Desk which aims to improve end-user productivity and satisfaction with an organization’s IT support model. And we deliver Managed Infrastructure services which includes a 3 level support model for multi-vendor, hybrid (on premise, cloud) support across all infrastructure towers. Our managed services are provided from an on-shore, shared service operations center in Boise, ID.

Q: Who is your ideal client and why?

A: Taos has a long history of providing consulting and managed services to some of the most globally recognized technology leaders in the Silicon Valley. These include hyper growth startups to multi-national Fortune 500 firms. We also have a strong and growing portfolio of Fortune 2000 companies in the Retail, Financial Services, Bio-Tech and Life Sciences and Media and Entertainment industries. Our ideal client has decided that technology is fundamental to innovation- advancing their product or service portfolio, enhancing their customer service or changing the competitive dynamics of their industry. Taos seeks to engage with our clients to tackle the most complex challenges across IT and engineering to enable their own innovation. We help our client’s complete projects faster and at greater scale, improve their employee productivity and increase their infrastructure uptime and security.

Here are a few example engagements:

For a major shoe retailer with on-line and worldwide store presences, we provide level 1 and level 2 infrastructure support of all technology towers during night and weekend hours. We also provide patching support for their servers and a P1 bridge services.
For a hyper growth mobile gaming company, we have standardized, automated and created a repeatable process for patching across multiple teams for all distributed systems, which has included full documentation support throughout the project lifecycle
In the media and entertainment space, we have architected, rebuilt and provide on-going management of a full enterprise IT infrastructure after a data breach, which included design remediation, implementation of configuration management and workflow tool sets to meet InfoSec requirements including rapid mitigation of known exploits, standardization, reporting, and inventory
For a leading SaaS provider in the engineering domain, we provide full 24x7x265 managed infrastructure services for their go-to-market, production engineering platform
In the education industry, we are providing a team of technologists to help accelerate the program management, design and implementation of a multi-year, global data center & cloud consolidation program

Q: What advantage does Taos have over its competitors?

A: Taos prides itself on two fundamental differentiators in the infrastructure services marketplace- our client satisfaction and our people. Based on third party Net Promoter Score research, Taos has world class levels of customer satisfaction across our consulting and managed services. And for over 25 years, Taos has hired, developed, trained and retained deep expertise – our consultants and our managed services agents, technicians and engineers – who care deeply about our client’s success.

Q: What can we expect from you in next 6-9 months?

A: Taos is expanding our footprint nationally over the next 6 months specifically depending our footprint in the US northeast (centered in Boston), Southern California (centered in Los Angeles), Denver, Chicago and Seattle. We are also increasing our investments in our Boise, Idaho managed service offerings to continue to rapidly grow that part of our business. Importantly, we are also investing to expand our portfolio of public-cloud based consulting and managed services; specifically building out richer capabilities for clients who are taking advantage of AWS and Azure cloud platforms.

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