VirtualPBX Introduces VirtualPBX 365 With 12 Hours Of Live, Personal Customer Support

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VirtualPBX provides advanced, feature-rich, cloud-based business VoIP phone services for any budget with free US-based support. With sophisticated online monitoring, real-time reports, and advanced call routing options, VirtualPBX can make your business more efficient, decrease caller wait times, and improve your company’s image. Below is our interview with Kevin Peyton, VP of Sales at VirtualPBX:

Q: Could you explain the most prominent advantages of your VoIP platform, Dash?

A: The advantages of Dash are almost too many to mention, but there are a handful of clear distinctions it has over other business telephone options. Most noticeably, VirtualPBX has already received several awards from panels made up of our industry peers for the groundbreaking work we did to design Dash’s user interface. Sure, the enterprise-grade features that we packed in there and over 99.99% reliable uptime are very prominent advantages, but when you compare Dash’s unique design to other hosted options out there, the difference is glaring. We designed Dash to be easy and intuitive to use for anyone in your company. All employees can pick up a telephone and dial away without any special training, so we believe that the same should be said for your hosted telecommunications solutions, too. By not needing each phone system or employee portal to be set-up by an engineer, Dash saves time, costs less money, and is more likely to be the business communications tool employees will rely on and use the most over any other modern option.

Q: Tell us something more about the company and your history?

A: The founders of VirtualPBX were part of the first team of software engineers to write the programs that eventually became the first commercially available VoIP options for business. That vision combined with the fact that much of this occurred in the basement of one of the founders’ parents’ homes in the Haight up in San Francisco makes for one of the iconic success stories in Silicon Valley. Even though we’re now operating in much nicer digs and with multiple locations of redundant servers with industry-leading operational uptime, much of our business today is still shaped by those early days. Specifically, we maintain a similar ferocity with our pursuit of new technology and features as those guys in their basement did. Plus, from an early point, we were instilled with the notion that customer needs transcend all others. It is these two pillars from our earliest days, which coincidentally were also the earliest days of VoIP at all, that we build our business on today.

Q: Who is your ideal customer and why?

A: We obviously welcome all customers and can illustrate how VirtualPBX service will benefit all different types of businesses, but some industries tend to have unique challenges that VoIP is more suited to solve than others. Specifically, some businesses that benefit from VoIP more than others include franchises, law firms, real estate agents and brokers, and especially businesses with distributed workforces or those with employees who are often on the road or in the field. Additionally, because all VirtualPBX customers save anywhere from 40% to even as much as 80% on their monthly telephone service over a traditional phone system, we have a growing number of city and county governments, NGO’s, charities, and younger companies who all have strict budgets or budgets that require a lengthy approval process. In the end, no matter who is looking over the numbers and approving them, every business is satisfied with saving money and VirtualPBX accomplishes that with ease.

Q: What have been some major milestones over the last 24 months?

A: We have had a tremendously successful and memorable past two years. Each of our premier products for business telephone service and emergency telephone failover won innovation product of the year awards in their respective categories. Plus, what is even more meaningful to us as it pertains to the previous question about our founders and core values, is that we also were recognized for our exemplary commitment to outstanding customer service. That recognition was extra meaningful to us because we never changed a thing last year to earn it, we just kept on moving forward with the same principles that we also have about making sure our customers’ needs were at the forefront of every decision we made. This yeah, things started off with a bang, too. We launched Dash early in Q1 and it has been followed with Dash Unlimited, the same platform but with unlimited minutes for every user on the system. We also introduced VirtualPBX 365 with 12 hours of live, personal Customer Support expertise available each day of the year and lead from our headquarters right here in San Jose. And just a few weeks ago, CIOReview named us as one of the most promising telecommunications providers! Additionally, we’ve helped several regional and national political campaigns execute massive, strategically invaluable virtual call center operations nearly overnight. All in all it has already turned out to be quite an exciting and eventful year, indeed!

Q: What can we expect from VirtualPBX in next six months?

A: I’m glad you asked! We’ve actually been fielding this type of question so much lately that we’ve opened up a bit of a sneak peek into our future with the VirtualPBX Product Road Map. This way we can indicate a bit of the types of projects we have in the works while we’re working on them. Plus, we can begin to get some customer feedback well before beta testing even begins. Of course, no matter what the next product unveiling or remodel may be, one thing that is for certain is that it will be made to last, made to work, and above all else, it will be made to directly address the needs of our customers.

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