Listen to this articleRuby Receptionists is committed to preserve and perpetuate the human connection in an increasingly technology-focused, virtual world. Ruby’s friendly, professional virtual receptionists is trying to make stellar first impressions and set your business apart. Below is our interview with Jill Nelson, Founder and CEO of Ruby Receptionists:
Q: Jill, tell us something more about Ruby’s virtual phone service? How does it work?
A: For more than a decade, Ruby Receptionists has created stellar first impressions for our customers. After receiving rave reviews from our first customers about how much callers enjoyed talking to us and the positive effect our service had on business growth, we realized there was a clear desire for people to connect with one another. We’ve been building on this idea ever since.
Our mission is to preserve and perpetuate real, meaningful connections in an increasingly technology-focused, virtual world. We carry out this mission by coming into work every day excited to deliver exceptional experiences. Our receptionists’ delightful service is further enhanced by our proprietary technology, resulting in highly personalized interactions that go above and beyond for our customers and their callers.
We see every call as an opportunity to make someone’s day, to make someone feel heard, and to build the trust that helps our customers win business.
Here’s what our bilingual (English and Spanish speaking) receptionists can do:
• Answer calls with custom greeting
• Announce who’s on the line before transferring
• Transfer callers regardless of location
• Route calls to the appropriate person/department
• Answer questions about the business: descriptions of services, directions, etc.
• Take messages or send callers to voicemail
• Return calls on our customer’s behalf
• Provide detailed real-time call reports
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And finally, our feature-rich mobile app works in tandem with our friendly receptionists to ensure callers always receive the best experience. With our app, customers are able to easily update their status, share contact details, and view call activity, all with the tap of a screen—all they need to delight callers is Ruby and a smartphone!
Q: Which industries benefit from using Ruby? What customers are using Ruby today?
A: Research shows customers are making more phone calls to businesses than ever. No matter the industry, delivering great service is critical to capturing and keeping business. Ruby is designed to be tailored to any small business, and we have a wealth of experience in answering for a number of industries: Solo Attorneys, Small Law Firms, IT Consultants, Marketing Agencies, Financial Professionals, Software Companies, Realtors and Construction Companies.
Q: Why is Ruby such a good fit for small businesses?
A: We’re more than an answering service—we’re a member of our customer’s team and partner in their growth. Our real, human service enabled by leading-edge technology has built Ruby into a platform by which small business owners can:
Win Business with Memorable First Impressions – Research shows potential customers are making more phone calls than ever, and the majority will take their business elsewhere after a poor call answering experience. A positive impression is the first step to building a relationship with potential customers. It showcases commitment to service, creates trust, and sets the tone for the entire customer experience.
Increase Productivity – With Ruby and a cell phone, our customers have the freedom to define their ideal working environment. Our advanced technology allows customers to streamline their customer communication no matter where they are, keeping them connected and always in the know—perfect for the modern virtual office.
Save money without sacrificing quality – when small business owners are looking to grow their business, they often have to be strategic about how they spend their dollars. Delivering exceptional experiences shouldn’t come at the expense of growing other aspects of the business – like hiring sales staff or investing in infrastructure.
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Q: You’ve recently announced your participation in this year’s National Association of Realtors (NAR) Conference & Expo; tell us more about?
A: This was our first year attending the conference and really our first effort at targeting the real estate market. We were incredibly pleased with the positive response we received – so much so we had to overnight more brochures and other documentation about our service to meet demand!
Q: Tell us more about the technology that supports your service.
A: Our personalized service is made possible by propriety internal software programs that give our receptionists the information they need to answer calls as if they were an in-house employee (and sometimes even better!). Our software allows us to configure our services according to requirements, enabling a completely customized approach for each customer. When a call is received, our software immediately serves up the customer’s customized profile enabling our team of professional friendly receptionists to deliver a wow-worthy experience on our customer’s behalf to all of their callers.
Q: Could you tell us something more about your iPhone and Android apps?
A: Our feature-rich mobile app, available on iOS, and Android platforms, work in tandem with our friendly receptionists to ensure callers always receive the best experience.
Our mobile app puts our customers in control of their call management no matter where they go!
• Customers are able to create temporary call-handling instructions based on their calendar – equipping our receptionists with up-to-date information they need to sound like their right in our customer’s office.
• Manage calls on the go by providing access to call records, messages and voicemails from anywhere.
• Import phone contacts equipping our receptionists with the most accurate contact details and enabling an even more personalized experience.
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Q: What are your plans for next six months?
A: Our goal is to drive awareness in vertical markets. The positive response seen at NAR provides validation that focusing our technology and service offerings on small businesses in specific verticals is the key to increased awareness and demand generation. But it’s more than that, our mission is to perpetuate human connection in an increasingly technology focused world. With that in mind, we look to up our game and establish an irrefutable service that provides our customers peace of mind and enables growth.
Beyond that, we look to continue to grow our team to meet the increasing demand for our personalized, remote receptionist services.
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