Listen to this articleBelow is our recent interview with Wallace Davis, CEO of Peopletrail:
Q: For those who haven’t heard of it, what is the best way to describe Peopletrail?
A: Peopletrail’s purpose is to provide accurate and timely candidate screening according to the unique needs of our customers and their candidates. Peopletrail’s cause is to combine state of the art technology and steadfast human touch to discover the most exceptional people to fill vital roles for our clients. Peopletrail’s passion is to innovate background screening processes to more efficiently empower people to thrive in the workplace and community at large.
Q: You’ve been recognized by HRO Today’s 2019 Baker’s Dozen Awards as the top #5 ‘Enterprise Quality of Service Leaders’ in the country; could you tell us something more?
A: Peopletrail is proud to be recognized and is committed to creating a safe and comfortable place for our clients to order and retrieve background screening results as well as a host of Pre-employment products. Our technology solutions combined with our superior Human Touch is continually turning our customers turn into raving fans! As evidenced by this recognition our customers are the real judges of how they are being taken care of.
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Q: What are the main problems faced by human resource professionals when they hire a background screening provider?
A: Providing information about a candidate is something that many companies can do. However, it is the way the information is communicated to the client that makes for a better experience for the human resource professional. Questions usually arise regarding the sources of the information, the severity of the charges, and the legal ability of the employer to use certain information in making a hiring decision. Peopletrail takes pride in providing clear and concise communication about information that may be difficult to understand.
Q: What makes Peopletrail the best choice?
A: Listen to what our current customers are saying about us. Thousands of businesses have utilized our services and continue to come back year after year to be treated to the best customer experience in the industry. Peopletrail is proud of our 99.5 % customer retention rating.
Q: Which industries does Peopletrail work with?
A: Peopletrail works with customers in a broad range of industries. Most notably we work with companies looking for technology solutions to improve their process, HR, and related hiring organizations, sporting organizations, and organizations who are compliance driven.
Q: What are Peopletrail’s plans for the future?
A: To continue providing exceptional service and recruit other like-minded companies as clients, capturing a large total market share in the Employment Screening Marketplace by offering robust A-Z candidate onboarding solutions.
Q: Why is Peopletrail one-step ahead of the competitors?
A: Peopletrail sets itself apart by employing technical solutions, without compromising the human touch. Technology is advancing and there is no question it is helping to revolutionize business all over the globe. By utilizing this technology to our advantage, along with the human element required in business transactions and communication we are putting ourselves ahead of the competition.
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Q: How Peopletrail’s Actionable Insights® change the way you screen candidates?
A: Employers are constantly being held responsible for information that is dug up on potential candidates or existing employees. Whether it is criminal record information, driving or credit records, employers are being held liable for the information they gather into a consumer report. Even if a third party does most of the groundwork and puts together much of the information the employer is ultimately responsible for how they use the information in the hiring process. With Peopletrail’s Actionable Insights® this can eliminate much of the compliance headache.
Q: How does Peopletrail’s human touch gives hiring managers the piece of mind they want?
A: By providing information that our clients can make a hiring decision upon, (Actionable Insight) we are eliminating much of the work an employer needs to do in order to select the ideal candidate for the position they are hiring. We screen out all the unnecessary information that muddies the water and makes it difficult for HR professionals, and company recruiters to make informed hiring decisions.
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