Listen to this articleeSoft Planner is a billing and scheduling system for sports, music, swim and other service-related businesses. Below is our recent interview with Mike Meszaros, President at eSoft Planner:
Q: What is the story behind eSoft Planner? How did you start?
A: eSoft Planner started in 2008 after we built a web application for a baseball facility that offered cage rentals, lessons, and camps and clinics.
Once our client began using the software, 90 percent of their instructors and players opted-in to our new web-based booking system. This allowed our client to focus on driving the business instead of answering phone calls. We gave their customers the right to book 24/7/365.
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Q: Can you give us some insight into eSoft Planner’s features?
A: The feature list is varied by module, but each facility can customize the software for their needs and only pay for what they are using. Unlike other facility management software, there are no limits to the number of staff, locations or growth.
Here are just a few of our features:
• Validated locations, services and instructors — no double-booking space or instructor assistance needed
• Validated discounts by volume, group contracts or memberships
• Group or private session functionality
• Waitlists
• Custom packages and memberships
• Point-of-Sale Inventory Tracking (for retail items like drinks, apparel and sports equipment)
Q: Why is scheduling and payment software important for every sports business?
A: There are five main reasons:
1. Improves the facility cash flow — small businesses struggle with this because of the off-season nature of most sports.
2. Improves customer service — provides the client with 24/7/365 access to scheduling services.
3. Increases communication — text and email reminders keep members informed of class changes and cancellations.
4. Lowers administration costs — staff won’t need to answer the phone, email or text to book a client service.
5. Lower cost of ownership — no more building and managing security back-ups.
Recommended: Q: What are the company’s plans and goals for the future?
A: We are building our Next Gen version which can be managed via the phone and iPad. The team is really excited about this because it will allow our clients to become completely mobile. A business like a swim club will be able to sell poolside concessions, while someone like a coaching assistant can manage their roster from the comfort of their own home.
The Next Gen version of eSoft Planner will begin rolling out in Canada in the 4th quarter of 2020.
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