Listen to this articleBelow is our recent interview with John Lichtenberg, Chief Marketing Officer at Clinc:
Q: Could you provide our readers with a brief introduction to your company?
A: Banks and credit unions are under increasingly high pressure to deliver superior customer service while containing costs. Covid only exacerbated this dynamic as branches closed or had to manage social distancing. The customers of today are also seeking immediate, 24/7 support — ideally on digital, and many are turning to virtual agents as a solution. However most chatbot products are mechanical and limited, only further frustrating the customer.
Clinc’s patented conversational AI-driven virtual agent has been proven successful at some of the biggest banks worldwide. The best-in-class platform utilizes natural language processing that understands how people really talk, powering exceptional customer experiences that build loyalty and generate immediate ROI. Clinc AI understands and follows complex conversations, enabling a vastly superior customer interaction. Customers can check balances, report lost or stolen cards, transfer funds, and gain deep insights into their spending habits in a single, seamless interaction—without ever speaking to a human.
Q: Any highlights on your recent announcement
A: Landmark Credit Union is a perfect example of a financial institution that is laser focused on their customers. They see the future is now in terms of their membership’s expectations and made the investment to meet and exceed these. Secondly, this is our first deployment of our most recent release of our Public Banking Agent, an affordable out-of-the box solution built on years of experience working with banks and understanding the types of services customers seek.
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Q: Can you give us more insights into your offering?
A: Clinc AI understands and follows complex conversations, enabling a vastly superior customer interaction. Customers can check balances, report lost or stolen cards, transfer funds, and gain deep insights into their spending habits in a single, seamless interaction—without ever speaking to a human.
We have 3 products:
1) Clinc Public Banking Agent — anyone coming to a bank’s website can interact with this to find out general information and easily navigate to more complex transactions and information.
2) Clinc Virtual Banking Assistant — this is a robust system that ties into the customer’s information after they login, and handles detailed questions and transactions without ever requiring a live agent.
3) Clinc Platform — this is for banks that want to build out custom experiences, such as US Bank, our largest client.
Q: What can we expect from your company in the next 6 months? What are your plans?
A: We are working on roll-outs of natural extensions in the financial service sector. Rather than being all things to all people, we are focused on financial services so we can continue to apply our learning and deep experience.
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Q: What is the best thing about your company that people might not know about?
A: Beyond our vastly superior tech, we have a killer team, stocked with talent from the University of Michigan that is unparalleled. We continue to enhance the team with tech talent from there as well as other locations worldwide. The one benefit of Covid was the affirmation that we can work from anywhere and be just as effective. It’s an entirely new leadership team as well — led by a West Point and Harvard grad and comprised of seasoned professionals that understand how to build and drive a strategy, make clients happy, and grow the business.
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