Listen to this articleBelow is our recent interview with Doug Pitassi, President and CEO at Pacific Office Automation:
Q: Could you provide our readers with a brief introduction to your company?
A: Pacific Office Automation (POA), headquartered in Beaverton, Oregon is the largest independent office equipment dealer in the United States. Since its inception in 1976, POA has grown to 40 branch offices across 10 states. While expanding geography, Pacific Office has yet to see a year without incremental revenue growth as well. POA attributes its growth to an unmatched company culture of work ethic, accountability, and ownership.
Q: Can you give us more insights into what makes your company unique?
A: Yes. Ownership, as stated, is a huge part of our company culture and an instrumental pillar of customer service. Pacific Office automation empowers people to take action; to always do what’s right for both our internal and external customers. This allows us to own a challenge and see it through.
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Q: Any highlights on your recent announcement?
A: Several exciting announcements recently. First, we could not accomplish all we have without our manufacturer partners. With in the past 30 days Pacific Office Automation was recognized as the third largest dealer of Canon products, and the #1, top dealer of Konica Minolta.
Our Family and community commitment is always front & center of everything we do. You’ll also see results of the food drive our company sponsored last month, the contributions we made to the Children’s Cancer Society in February and POA’s sponsorship to the Toy Drive is a large impact to our neighbors as well.
Most recently, we were named the title sponsor of the NASCAR race coming to Portland in June. This opportunity was brought to my attention because of our well-known community focus. NASCAR brings a different style of entertainment to families and friends, and we are excited to offer our such an exciting weekend to our customers. Their mission aligns well with ours which made it an easy decision.
Q: Can you give us insights into your products?
A: As a privately held company, we have the ability to remain nimble as technology and the world changes. At our core, we sell and service multi-function devices and printers. While information has quickly transformed from paper to digital, we’ve adopted software, communication services, managed IT and several other business supplies that help offices run efficiently. When we were hit with the Pandemic, POA added temperature scanning kiosks to our portfolio to help customers remain safe.
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Q: What can we expect from your company in the next 6 months? What are your plans?
A: Growth! Nearing 40 years of year-over-year revenue growth, we plan to continue the streak. We’re always abreast of technology that could benefit our customers, ensuring our employees are experts in our field, and scouting out geography that could potentially see a POA branch in its future.
Q: What is the best thing about your company that people might not know about?
A: Our People. The tenure within this company is absolutely unbelievable. We are so appreciative of the folks who have been with us through both the excitement and pains of the growth of our company. If our employees are happy, we know they’re delivering a positive experience to our customers; and our people are the best.
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