Boosting eCommerce Efficiency With AI – Interview With Simon Iong From Shoplazza

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Below is our recent interview with Simon Iong, Key Account Director (Globla Growth) at Shoplazza:

Q: Could you provide our readers with a brief introduction to your company?

A: Certainly! Shoplazza is a global leading SaaS eCommerce platform. We are dedicated to empowering businesses with the tools they need to succeed in today’s digital marketplace. Headquartered in Toronto, Canada, we operate globally with R&D centers in the Asia-Pacific region. Our comprehensive suite of services, including Direct-to-Consumer consulting, is designed to enhance the end-to-end shopping journey and help businesses build strong relationships with their customers.

Q: Any highlights on your recent announcement?

A: At Collision 2023, we announced two major innovations. We revealed our ChatGPT content generation tool, a response to the rising AIGC trend. By using advanced AI, it generates authentic, quality content to boost conversion rates and improve eCommerce efficiency.

We also launched the OnePage Theme, designed specifically for markets relying on Cash on Delivery. The design combines product descriptions and checkout pages for a smoother customer journey. This significantly improves the customer experience and increases successful COD transactions, particularly in regions such as the Middle East, Latin America, Southeast Asia, and Africa.

Moreover, Shoplazza is transforming the eyewear industry by facilitating easy online ordering of prescription glasses. Our system provides tailored options based on user input, reducing returns and enhancing customer experience.

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Q: Can you give us more insights into your offering?

A: We offer a variety of plans to cater to the diverse needs of businesses. Our plans range from a basic plan starting out at $28 per month with a 2% commission to a pro plan at $218 per month with a 0.2% commission. These plans offer various features such as the ability to set up staff accounts, control over site changes, and access to third-party integrations. Furthermore, we’ve established partnerships with major media platforms like Google, Meta, TikTok, and Snapchat, enabling businesses to create, manage, and optimize advertising directly from the Shoplazza platform.

Q: What can we expect from your company in the next 6 months? What are your plans?

A: Over the coming months, you can expect Shoplazza to continue revolutionizing the online eyewear industry. We are further optimizing our customer-centric platform, making the process of ordering prescription glasses even more streamlined. We’ll enhance the personalized shopping experience to reduce return rates further and improve customer satisfaction. You’ll also see us implement new features to mimic the familiarity of offline shopping even more closely, aiming to boost conversion rates at checkout. Ultimately, our goal is to set an even higher standard for the online eyewear market, simplifying the process for both customers and merchants. Our optimized theme and user-friendly interface emulate offline shopping, enhancing online performance. A key feature is our lens inventory management system, which handles complex inventory management, thus boosting sales and customer satisfaction through an improved shopping experience.

Q: What is the best thing about your company that people might not know about?

A: That’s a great question. One of the unique aspects of Shoplazza that people might not be aware of is our guiding motto, “Open to More.” This reflects our dedication to openness and connectivity. We collaborate with over 500 global partners to create a comprehensive SaaS platform that facilitates the ease of online selling. This allows us to empower individuals to build, manage, and scale their online stores in ways that many might not expect.