Below is our recent interview with Rebecca Selby, Corporate Marketing at project44:
Q: Could you provide our readers with a brief introduction to your company?
A: project44 is the world’s leading advanced visibility platform for shippers and logistics service providers. project44 connects, automates and provides visibility into key transportation processes to accelerate insights and shorten the time it takes to turn those insights into actions. Leveraging the power of the cloud-based project44 platform, organizations increase operational efficiencies, reduce costs, improve shipping performance, and deliver an exceptional experience to their customers.
Connected to thousands of carriers worldwide and having comprehensive coverage for all ELD and telematics devices on the market, project44 supports all transportation modes and shipping types, including Air, Parcel, Final-Mile, Less-than-Truckload, Volume Less-than-Truckload, Groupage, Truckload, Rail, Intermodal, and Ocean. In 2021, project44 was named a Leader among Real-Time Transportation Visibility Providers in Gartner’s Magic Quadrant.
Q: Any highlights on your recent announcement?
A: Today, both consumers and businesses are demanding world-class customer experiences. In tandem, the demand for eCommerce continues to explode, but supply chain disruptions from raw material to consumer doorstep have never been more widespread. The impact of these disruptions, by one party or even one person in a single part of the world, are also felt by customers globally more than ever before. Therefore, it’s more important than ever to deliver excellent visibility and predictability and an exceptional customer experience end to end, from pre-purchase to post.
Convey is the leader in Delivery Experience Management, bringing both industry-leading consumer experience solutions and visibility in the last-mile. Convey combines real-time visibility, post-purchase experiences, and machine learning-powered analytics to improve the overall customer experience for more than 200 leading brands including Neiman Marcus, The Home Depot, Ferguson and Ingram-Micro.
The project44 platform already delivers leading APIs and applications for Shipment Lifecycle, Transportation Visibility, and Workflow to the world’s largest enterprise. With Convey, our solutions are deepened in Customer Experience capabilities and extended all the way to the front doorstep. Together, we now serve the global supply chain end-to-end, providing real-time visibility and actionable insights to help brands deliver differentiated direct-to-consumer and eCommerce experiences for their customers.
Q: Can you give us more insights into your offering?
A: This acquisition, our largest to date at $255 million, makes project44 the undisputable choice for retail supply chains and omnichannel fulfillment strategies. The addition of Convey provides project44’s customers with broader capabilities covering more of their supply chain with more functionality, as well as the ability to enhance both the consumer and B2B customer experience.
This brings tremendous value to our customers in at least 4 key areas:
The addition of Convey extends project44’s real-time visibility and exception management to the last mile, including parcel, courier, white-glove doorstep delivery, and visibility into item returns. Companies use Delivery Experience Management to gain visibility from raw material to consumer door– at the LTL, parcel, and courier level. Consumers receive a superior experience from their brand of choice across product delivery, issue resolution, and returns.
It also brings the best of the B2C customer experience to B2B by providing the same managed and superior consumer delivery experience capabilities in eCommerce to the much larger B2B market. Convey serves as a brand’s face to consumers in pre-purchase, tracking, alerting, shipping resolution, and feedback. This excellence in consumer-facing interfaces and customer experience will help project44 customers better serve and delight their customers.
Third, added capabilities from Convey, including the ability to resolve parcel delivery issues through automated customer communication, bolster project44’s suite of existing Workflow Applications and APIs for pre-shipment activities such as Tender and Rating, as well as Collaboration, Appointment Scheduling, and Slot Booking. The result is that shippers and logistics service providers can now spend less time working manually and more time working intelligently on their core business.
Finally, the combination of project44 and Convey’s AI extends predictive ETAs and dynamic transit times to eCommerce as dynamic Estimated Delivery Dates (EDD). EDDs are instantaneously populated onto websites as consumers add products to their shopping cart online.
Q: What can we expect from your company in the next 6 months? What are your plans?
A: The acquisition of Convey establishes project44 as the global leader in modern digital supply chain technology powering the world’s largest businesses. Project44 is now not only the leader in the last mile, but also in customer experience by virtue of the B2C customer experience prowess that is now available to B2B. We continue to move far beyond visibility with pre-purchase and post-purchase capabilities as well as Full Shipment Lifecycle and Workflow solutions to equip companies to deliver both products and a great experience to consumers in the face of disruption and uncertainty.
Convey’s choice is also further evidence that project44 is a dominant next-generation technology company and the go-to destination for supply chain’s greatest minds and technology. The project44 platform will catapult Convey applications and data to the European and Asian markets, as well as expand Convey to project44’s B2B market, which is 3x bigger than the Consumer market.
Q: What is the best thing about your company that people might not know about?
A: Customer success is paramount at project44. The project44 team represents the brightest talent in the industry who are committed to delivering excellence to customers every day. Today, more than 680 of the world’s leading brands rely on project44 for their most critical business data, including:
· The top three Fortune 100 companies
· 11 of the top 20 CPG conglomerates worldwide
· Nine of the top ten international freight forwarders
· Eight of the world’s top ten freight brokerages
· Eight of the Gartner Top 25 Supply Chain for 2021, including four of the five recognized as MastersActivate Social Media: