In a connected world that comprises the Internet of Things (IoT) – a place where cloud computing, Everything as a Service (XaaS), and online shopping have become the mainstay – small businesses are thriving. Running an online business in today’s climate requires diligence, intuition and creativity, among other facets.
Putting together all the pieces can be challenging for Small and Medium Businesses (SMBs). But newer solutions like ReadyCloud CRM are helping online retailers view the complete picture, in real-time, to the benefit of their bottom line.
A brand-new solution, ReadyCloud is cross-channel ecommerce CRM software. It lets retailers connect with customers in new ways, via instant integration with all their shopping carts and marketplaces. The results are instantly created customer profiles with real-time analytics that include: Order history, shipping status and tracking number, returns history, an integrated calendar, contact notes and on-demand reporting.
We had some time to catch up with the Executive Director of Marketing at ReadyCloud, Michael Lazar, to ask him so questions about this software.
Q: Michael, could you provide our readers with a brief introduction to ReadyCloud CRM?
A: Open up something new with ReadyCloud ecommerce CRM. A complete cross-channel solution, ReadyCloud connects all of your selling channels to one central source with real-time order/shipping/returns history, detailed customer profiles, calendar and more.
Simple integration into your shopping cart and marketplace accounts takes just minutes to setup. After that, ReadyCloud instantly creates detailed customer contacts that include the entire lifecycle of each customer, including current orders, shipping preference/status, and tracking number and return history.
ReadyCloud makes it easy to forecast your shipping cost, predict customer shopping and behavioral patterns and to learn the reasons behind each return. With detailed charts and reporting, you’ll be able to connect with your customers like never before to help improve loyalty and long term retention.
Q: Who is your ideal customer and why?
A: ReadyCloud is designed for ecommerce retailers that want to get a complete look at their customers, sales, shipping and returns data across all their platforms. Since most retailers are selling on more than one channel, and since these channels don’t really communicate data to other sales channels, getting to know your customer habits can be difficult.
With ReadyCloud, there’s no more guesswork. Retailers can easily identify trends, improve the relationship with customer and expand the relationship like never before. If you are in ecommerce, and you sell cross-channel: You need ReadyCloud.
Q: What geographic markets are you focusing on currently?
A: ReadyCloud is being marketed to ecommerce retailers worldwide as a revolutionary new way to improve the customer relationship across all their sales channels.
Q: What’s the achievement ReadyCloud is most proud of?
A: ReadyCloud gives you true cross-channel integration with detailed customer profiles. The ability to see the lifecycle of each customer, from purchase to return, with real-time tracking is an industry first.
Q: What makes ReadyCloud CRM a good choice?
A: Strong sales come from customer loyalty and long term retention. Getting there requires that you get to know your customers better. With ReadyCloud, you’ll be on the fast track to learning why your customers buy, how they ship and why they return. Use this information to identify trends and buying patterns, while better forecasting your shipping cost and reducing returns. Connect with customers like never before, and dramatically improve your bottom line.Activate Social Media: