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OnSIP Delivers Free Voice, Video, and Messaging App for Modern Businesses

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OnSIP is a cloud phone system provider focused on providing innovative communications services to startups and organizations across the U.S. OnSIP’s calling platform is reliable, easily-integrated, and accessible from any device. To find our more about their platform, we sat down with Nicole Hayward, Chief Marketing Officer at OnSIP:

Nicole Hayward

Q: Nicole, what’s the best thing about OnSIP that people might not know about?

A: The best thing about OnSIP that people might not know about is: under the hood, we look a lot more like Amazon, Facebook, or Twitter than a phone system provider. The company holds a patent for how we built our platform, and it has big implications in the way that we deliver service. By owning and operating our own technology, we are able to innovate faster and, with no software licensing costs, pass down savings to our customers (all the way to free!)

Q: Tell us something more about OnSIP and your history?

A: OnSIP is a pioneer in business communications. Since the company was founded in 2004, most cloud phone system are focused on mapping old paradigms to the internet— connecting IP phones to the Public Switched Telephone Network. The result is a desk phone with a dial tone. OnSIP instead focuses on moving business calling to the web for better user experiences, cost, and data.

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Q: What makes OnSIP unique/different in the market?

A: The Unified Communications as a Service (UCaaS) market is full of competitors with rigid per-seat pricing plans, contracts, phone options, hardware requirements, and feature sets. OnSIP is the ​un-PBX. We are the powerfully simple calling platform for modern organizations. OnSIP delivers a free voice, video, and messaging web app that is available to all customers.

A customer will experience the OnSIP difference from the start, when they sign up for a free account in under a minute and start making calls with the OnSIP app. From there, our Admin Portal makes creating a phone system as easy as setting up a cloud email service.

 

 

Customers find a refreshing take on standard features. For example, OnSIP Smart Queues allow customer service managers to monitor calls in real-time and listen in— right from their browser. ​They can also run reports that aggregate data from their queues within a customer-specified timeframe. ​Traditionally, this “call center” functionality requires hefty configuration time and a downloaded application at 5-10x the price of OnSIP Smart Queues.

OnSIP also uniquely offers a full platform for developers to build OnSIP integrations as well as voice, video, messaging, and data features of their own. Our developer APIs have been strengthened by the growing popularity of Web Real-Time Communications (WebRTC), an open source project by Google that enables real-time communications in a browser. OnSIP maintains a leading WebRTC library for developers, ​SIP.js​.

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Q: Could you explain the function and advantages of OnSIP?

A: Modern businesses can replace their phone system with OnSIP for efficiency and savings. With little expertise required, customers can easily set up phone numbers and a variety of features, such as attendant menus, conference bridges, call recording, and voicemail-to-email. OnSIP also integrates with other applications our customers use everyday, including Zendesk, Salesforce, Highrise, and Slack.

Should a customer need a deskphone, OnSIP gives customers the freedom to choose from any standard SIP deskphone, softphone, or mobile app. Customers often make the switch to OnSIP because they don’t need to purchase new phones.

On top of that, we offer the flexibility to choose a pricing plan that will save them the most money. These plans range from an unlimited calling plan to our signature Pay as You Go Plan with zero charge per user, extension, or phone.

Finally, OnSIP gives customers a strong web presence with the ability to leverage video calling to boost sales and customer service operations. With OnSIP’s InstaCall solution, customers can place free web call buttons on their websites, enabling visitors to instantly click-to-video-call the organization. Video calls can be queued with Video on Hold, and customers can even equip their agents with the caller’s site browsing information.

Q: What are your plans for next six months?

A: OnSIP will continue on our mission to move business calling to the web and enhance the customer experience. Look out for increased mobility with the OnSIP app!

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