Listen to this articleBelow is our recent interview with Johnny Rosa, Marketing Manager at Zappix:
Q: Could you provide our readers with a brief introduction to your company?
A: Zappix provides on-demand Visual Self-Service solutions for businesses looking to digitize and automate their most common, repetitive customer service interactions. Zappix solutions transform calls from voice encounters to visual experiences that resolve customer inquiries faster, reduce costs for call centers, and grow revenues.
Q: Any highlights on your recent announcement?
A: Your readers should be aware of five key highlights from our latest release — the next evolution of our Proactive Engagement solution. The solution has been helping our clients for the last several years in multiple different services such as automated appointment confirmation, sending daily health assessments, delivering important updates to customers exactly when they’re needed, and more. The new, expanded functionality stands to improve ease of use with a new front-end interface empowering our clients’ administrators in many ways, including:
- Integrated Visual Self-Service Capabilities — tie in specific visual self-service journeys directly into proactive messaging with a single click
- User-Friendly Interface — An all new user interface makes creating and uploading contact lists, crafting engaging messaging, scheduling message campaigns, testing, and launching engagement fast and easy Dynamic
- Messaging Variables — choose from standard message variables (first/last name, company, title, etc.) or create your own custom variables easily connected to recipient contact lists for supreme personalization
- Campaign Cadences — enroll recipients in multiple touchpoints and message sequences to make sure messages are communicated effectively over time
- Full Email Client Capabilities — attach files, CC other accounts, create automatic unsubscribe links, and leverage other rich message functionality to craft the perfect engagement
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Q: Can you give us more insights into your offering?
A: Our Proactive Engagement offering, part of the Zappix Visual Self-Service suite of solutions, helps modern businesses connect with customers through the best channel available at the best time possible for them. Deep integration with the Zappix on-demand app platform means our clients not only send proactive outreach to customers, but deliver actionable, interactive, truly engaging content enabling customers to take real steps — from confirming, cancelling, or rescheduling appointments and field visits that automatically feed backend scheduling systems to converting patient referrals to booked appointments.
Q: What can we expect from your company in the next 6 months? What are your plans?
A: As part of our commitment to delivering the best experiences possible, Zappix is currently working to continuously expand our portfolio of Visual Self-Service offerings, all with a proactive approach, digital-first mindset, and continuing to deliver just the right level of automation. We have of course just launched our newest version of Proactive Engagement, recently unveiled our complete Digital Patient Engagement solution for healthcare providersa and health systems, and are working with our customers to fine tune the best point solutions for more industries including retail, insurance, FinTech, and others.
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Q: What is the best thing about your company that people might not know about?
A: People might not know how committed we are to our mission to create the best experiences possible. When we say that we’re talking about experiences for consumers, patients, and our clients as well. Our teams of experts work tirelessly to not just sell solutions, but continuously iterate, improve, and innovate. We take pride in our ability to work with our clients to build better solutions to fit their needs and scale with their success.
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