Listen to this articleBelow is our recent interview with Chris Nadeau, General Manager at On Call Centre:
Q: Could you provide our readers with a brief introduction to your company?
A: With 50 years of industry-leading experience, On Call Centre offers answering services in a wide range of communication channels, including telephone call answering, email, SMS and voicemail, as well as dispatch message management to close the loop and make sure the message is received by the right person in your organization.
We are successful because we know our customers and we customize our telephone call answering and call centre services to help our clients achieve their unique business goals. We do this by working with you to blueprint an efficient message management program, one that clearly and effectively obtains exactly the information you need, in the form that you want. We minimize your costs and value your customers’ time, whether you are a one-person operation or a large-scale business.
Our highly trained customer service representatives (CSRs) are fully bilingual, respectful, and well-prepared to represent your business and care for your current and future customers.
Q: Any highlights on your recent announcement?
A: On July 24, 2021 we turn 50! Yes we have been in business here in Ottawa, Ontario, Canada’s capital, for 50 years. Our business has changed a lot over the years, thanks to changes in technology and the needs of our clients, and we continue to grow and evolve.
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Q: Can you give us more insights into your offering?
A: We are in the business of inbound call answering services and these are customized for each of our clients. We answer as a representative of our clients and answer callers in both English and French.
Some of the services we provide:
Virtual Reception:
Highly trained virtual receptionists who can represent your business professionally and treat your customers with respect
Integration with client technologies:
We can leverage web portals to better update client’s Databases and Client Calendar websites ensuring appointments are efficiently booked while on the call with your customer.
Reporting:
We can produce reports that can enable your business to better understand why your callers are reaching out to you and to help better understand where budgets should be allocated to mitigate or encourage the responses that you are receiving.
Emergency Services
Some clients require us to distinguish between urgent/non urgent calls to help prioritize who to reach out to first of reach a on call technician or manager. We also provide special services for emergency elevator and pool monitoring.
Q: What can we expect from your company in next 6 months? What are your plans?
A: Keeping with our innovative spirit we are investing in our future and completing some major infrastructure upgrades in the fall of 2021. These upgrades will provide us many more options to offer new services to our current clients and new customers. This technology change is significant and will remove barriers and enable us to move forward in the digital space.
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Q: What is the best thing about your company that people might not know about?
A: We have many loyal clients who’ve been with us for 30 years or more and some have been with us for over 40 years.
We have very little staff turn over and most of our key staff have been with us for over 30 years.
